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Last updated: June 6, 2026
Rhode Island Baskets takes care in preparing and coordinating gift basket orders so they arrive in appropriate condition and presentation. This policy explains how damaged, missing, delayed, undeliverable, substituted, or otherwise disputed orders are reviewed, and outlines situations where refunds, replacements, credits, or other resolutions may not be available.
Rhode Island Baskets primarily offers gift baskets and related add-ons. Products may contain a mix of shelf-stable, perishable, semi-perishable, seasonal, alcoholic, or specialty items depending on the product selected and the delivery location. Because many orders are prepared for a specific recipient and delivery date, eligibility for a refund, replacement, credit, or other resolution depends on the order condition, delivery outcome, product type, timing, and supporting documentation.
Rhode Island Baskets serves the Providence–Warwick RI–MA metropolitan area, including Rhode Island and select southeastern Massachusetts communities. Delivery availability depends on the recipient address, product availability, delivery partner availability, legal restrictions, and operational capacity.
Rhode Island Baskets operates using a next-day delivery model. Same-day delivery is not offered unless expressly stated in writing for a specific order or service update.
Delivery dates, delivery windows, tracking updates, routing details, and completion times are estimates only and are not guaranteed unless expressly confirmed in writing by Rhode Island Baskets.
If an order arrives damaged, defective, or missing items, the issue should be reported by the purchaser or recipient within the applicable timeframe:
Clear photos of the damaged item or items, the full gift basket, and the original packaging may be required so customer service can properly assess the issue. We may also request order details, delivery details, recipient information, or other supporting documentation.
Once the required information is received, customer service will review the claim. Where appropriate, Rhode Island Baskets may offer a replacement, store credit, refund, partial refund, redelivery option, or other resolution based on the order condition, delivery outcome, product type, timing, and supporting documentation.
Refunds, replacements, or credits are reviewed at the discretion of Rhode Island Baskets and may not be available in the following situations:
Substitutions made in accordance with our substitution standards are not considered defects when the overall intent, value, and presentation of the gift basket are maintained.
Product availability may change based on supplier availability, seasonal conditions, delivery timing, product handling requirements, alcohol availability where permitted, or other operational factors.
If a specific item, brand, container, packaging element, add-on, or component is unavailable, Rhode Island Baskets may make substitutions when necessary. When substitutions are made, we aim to maintain the overall intent, value, and presentation of the selected gift basket.
Substituted items may differ by brand, flavor, packaging, size, color, container, or specific product type. Substitutions do not automatically qualify an order for a refund, replacement, or credit.
Orders are prepared for specific customers, recipients, and delivery dates. Many items cannot be reused or resold. As a result:
If an order cannot be delivered due to customer or recipient circumstances, re-delivery may be offered at the purchaser’s expense where available.
If re-delivery is not available or the order cannot reasonably be completed, Rhode Island Baskets may determine the appropriate resolution at its discretion.
For offices, institutions, apartments, hotels, condominiums, gated communities, hospitals, senior residences, universities, and managed properties, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, receiving area, or other location accepted by the building, property, recipient, courier, or delivery partner.
Once an order has been accepted by a building representative, front desk, concierge, mailroom, reception area, or other authorized or available delivery point, the order may be considered delivered.
Some products or add-ons may include alcohol or restricted items where permitted by applicable law and delivery location. Orders containing alcohol or restricted items may be subject to additional delivery requirements, including adult signature, age verification, recipient availability, legal eligibility, or local delivery restrictions.
If age verification cannot be completed, if the recipient is unavailable, if the recipient does not meet applicable legal requirements, or if delivery would violate applicable law or delivery restrictions, the order may be delayed, modified, cancelled, refused, returned, or treated as undeliverable. Refunds, replacements, or credits may not be available in these circumstances.
Orders may begin processing shortly after payment is submitted. Customers should contact customer service promptly after placing an order if an address correction, recipient update, gift-message correction, cancellation, or other change is needed.
Customers may use the order tracking widget on this website to review available order and delivery updates. Tracking information may not always reflect real-time conditions, delivery partner activity, building handoff details, or every delivery event.
An order may be considered delivered when delivery confirmation, courier confirmation, recipient confirmation, building acceptance, proof of delivery, or other reasonable delivery evidence is available.
Rhode Island Baskets is not responsible for refunds, replacements, credits, delays, non-delivery, failed delivery attempts, service interruptions, or product condition issues caused by circumstances beyond our reasonable control.
Such circumstances may include weather, traffic, road closures, courier disruptions, carrier delays, public emergencies, natural disasters, labor disruptions, building closures, restricted access, incorrect customer information, recipient unavailability, technology outages, supplier shortages, legal restrictions, or other force majeure events.
For assistance with an order, delivery issue, damaged item, missing item, substitution concern, or other order-related question, please contact Rhode Island Baskets through the Contact Us page, the website support widget, or by phone at (401) 209-1155.
Customers may also use the order tracking widget for available delivery status updates. Additional delivery-related information may be available on the FAQ page and Delivery Areas page on this website.